General terms and conditions of sale

General terms and conditions of sale

1. Reservations and Payments

1.1. Reservations can be made online via our website or by telephone.

1.2. Payment is required to confirm a reservation. Payment terms are specified during the booking process.

2. Cancellations and Refunds

2.1. Cancellation conditions and refund policies vary depending on the room type and special periods. These details are specified at the time of booking.

2.2. In case of cancellation within the allotted time, a partial or full refund may be made, depending on the circumstances.

3. Accommodation Conditions

3.1. Accommodation rates include breakfast only for guest rooms.

3.2. Customers are required to comply with the rules and regulations of the guest house during their stay.

4. Liability and Insurance

4.1. The guest house cannot be held responsible for loss, theft or damage to guests' property.

4.2. Customers are advised to take out travel insurance covering any incidents that may occur during their stay.

5. Modifying Reservations

5.1. Customers may request a modification to their reservation subject to availability.

5.2. Reservation changes may incur additional charges, depending on the circumstances.

6. Data Confidentiality

6.1. Customer personal data is processed in accordance with our Privacy Policy.

7. Applicable Law and Disputes

7.1. These General Terms and Conditions are governed by French law.

7.2. Any dispute relating to the General Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Senlis.